Refund Policy

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Business Category: Online Educational Platform / Digital Services

At TutorialsHub, we are committed to providing quality digital education services. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. General Policy

All purchases on TutorialsHub are for digital products and services. Due to the nature of digital goods, all sales are generally non-refundable once access has been granted.

2. Eligible Refund Cases

Refunds will be considered only in the following circumstances:

• Payment was successfully deducted but access to the purchased service was not provided.
• Duplicate payment for the same order.
• Technical errors on our platform that prevented service delivery.
• Unauthorized transaction — please also notify your bank immediately in such cases.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Access to digital content or service has already been provided.
• Change of mind after purchase.
• Failure to use the purchased service within its validity period.
• Issues arising from user's own device, internet connection, or browser compatibility.

4. Refund Timeline

Approved refunds will be processed within 5–7 business days from the date of approval. The amount will be credited back to the original payment source (bank account, UPI, credit/debit card, wallet, etc.) used at the time of purchase.

Depending on your bank or payment provider, the refund may take an additional 3–5 business days to reflect in your account.

5. How to Request a Refund

To raise a refund request, please contact us with the following details:

• Full name and registered email address
• Order ID or transaction reference number
• Date of transaction
• Reason for refund request

Email: support@tutorialshub.in
We aim to respond to all refund requests within 2 business days.

6. Payment Gateway

TutorialsHub uses PayU as its payment gateway for processing transactions. All payments are securely handled by PayU. Refunds are processed back through the same payment method used during purchase.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may raise a dispute directly through your bank or payment provider. We are committed to resolving all disputes in a fair and transparent manner.

8. Changes to This Policy

TutorialsHub reserves the right to modify this Refund Policy at any time. Updated policies will be posted on this page with a revised date.

9. Contact Us

For any refund-related queries:
Email: support@tutorialshub.in